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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 CHEVROLET Cavalier. Overall, my experience was positive. My salesperson was James, and he was great. He was very entertaining. The vehicle was in good condition and clean when i bought it. There are no problems with the car now, and I was approved the same day.

     

    11/04/2008

     
    Positive Comment

    I own a 2001 Buick Regal. Overall, my experience was positive. I brought the car in because of a problem with the dash lights. It was quickly serviced for me, and my car was under warranty so I did not pay anything. I was given a receipt, and the customer service was good. I asked them to check my fluids and when I got home I checked the anti-freeze levels and they were not where they are supposed to be.

     

    11/04/2008

     
    Positive Comment

    I own a 1998 Ford Taurus. My experience was positive. I took my car to the service center for an oil change. I dropped the car off at the shop, and the work was done in one day. I didn`t have to pay for the work, and I was given some paperwork for it. The service staff was okay, and my car is running alright now.

     

    11/04/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Malibu. My experience was positive. Hobbs was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/04/2008

     
    Positive Comment

    I own a 1999 OLDSMOBILE Alero. Johnny was the salesperson that worked with me and he treated me very well. The vehicle was in good condition and clean when I bought it and I was approved first day. The dome light was superglued on, the windshield had a cracked seal, there was a broken undercarriage and the hood had a gap. Overall my experience was positive. I would`ve asked for a cheaper deal if I had noticed these things right away and it wasn`t dark out.

     

    11/04/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. The salesperson that helped me select my vehicle was Jason, and the vehicle that I selected was in good condition when I received it. I was aslo approved for the vehicle the same day, and the vehicle has no problems with the vehicle at this time. The staff was very nice, and overall I would rate this experience positive.

     

    11/04/2008

     
    Positive Comment

    I own a 2002 Pontiac Montana. Overall, my experience was positive. My salesperson was David, and he was fine. My vehicle was in good condition and clean when I bought it. There was a problem with the check engine light coming on, but they fixed that for me. I was approved the same day.

     

    11/04/2008

     
    Positive Comment

    I own a 2004 Mercury Sable. I took the vehicle in to get an oil change. It took about 10 minutes. It was covered under warranty and I did receive paperwork that day. I`m not having any problems with the vehicle right now. The staff`s customer service was good. I would rate it 9 out of 10. My overall experience was positive.

     

    11/04/2008

     
    Positive Comment

    I own a 1998 CHEVROLET Blazer. I brought my car in to repair the battery wire. It took about four hours to complete. It was covered under warranty. I received paperwork for the service. The customer service was good, they even put an air freshener in the car. Currently there are some brake issues with the car and sometimes it will randomly switch into four wheel drive mode. Overall my experience was positive.

     

    11/04/2008

     
    Positive Comment

    I own a 2001 Pontiac Grand Am. I brought my car in because there was a noise under the hood. I dropped it off at 8 and it was done around 12 or 1. It was under warranty. I got paperwork. The staff were excellent. I have no complaints. I am not having any problems with my car. If I do I can go in and they take care of it. Overall, my experience was positive.

     

    11/04/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Impala. My experience was positive. Josh was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. The car has been stalling out, it`s at the service center right now.

     

    11/04/2008

     
    Positive Comment

    I own a 2001 Ford Ranger. Darren was the person who helped me and he did a great job. I was approved the first day I walked in and the vehicle was in good condition and clean when I bought it. I have not had any mechanical problems. Overall my experience was positive.

     

    11/04/2008

     
    Positive Comment

    I own a 2003 SATURN VUE. My experience was positive. Russ was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. There is a noise coming from the front end of the car.

     

    11/04/2008

     
    Positive Comment

    I own a 2002 Pontiac Montana. I recently purchased a vehicle and the vehicle was in good shape when I received it, and Jason was the salesperson that helped me. I was there for four hours for me to be approved for the vehicle, and the vehicle does have some issues that need to be taken care of. The staff was real nice, and overall I would rate this experience positive.

     

    11/04/2008

     
    Positive Comment

    I own a 1998 Ford Taurus. My experience was positive. Jessica was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/04/2008

     
           

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